Latest Updates
Password Recovery Self-Service
Posted by CoreDesktop Accounts on 20 September 2017 11:07 AM

Dear valued clients,

As you may have noticed, there’s now a ‘Forgot Password’ option at the bottom of the log on option for Core Desktop.

In order to use this feature effectively, we ask that each user enrol for password recovery using the Core Desktop Self Service portal. This is a quick procedure and only needs to be done once.

The ‘Forgot Password’ link
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Latest Firefox Update Causes Issue Launching Desktop
Posted by Yong Chen on 13 September 2017 11:49 AM

Dear User,

Mozilla has released a recently update (version 55) for Firefox browser. It has been identified that with this version of Firefox, Desktop session will fail to launch.

If you're using Firefox to launch Desktop and Firefox has been updated to the latest, error messages similar to below (depending on the version of Citrix Receiver is installed) will appear. Desktop session will fail to start.

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Desktop Logon Portal
Posted by Yong Chen on 05 September 2017 10:52 AM

Dear User,

At Core, we are committed to delivering a reliable desktop service with the best and latest technologies. We are consistently developing and innovating our products.

The desktop logon portal, which has succeeded our first portal, is becoming out-dated. Despite it providing a resounding service since day one.

Our new desktop portal has been in production and working
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Notification - Fake Xero Invoices - 01-09-2017
Posted by Alexander Conn on 01 September 2017 10:30 AM

Dear valued customer,

Recently there has been multiple waves of fake Xero invoices coming through Internet emails. We have implemented changes to improve detection ratio with these spam.

Our spam filter system now performs more strict checks on emails claiming themselves invoices from Xero. You will notice fake Xero invoices will now appear with [WARNING SUSPECTED SPAM] in subject. 

Any email marked with [WARNING SUSPECTED SPAM] can be safely Marked
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New Spam Control Add-in for Outlook
Posted by Alexander Conn on 22 August 2017 03:51 PM

As part of Core's ongoing commitment to upholding cyber security standards, we have developed an Outlook add-in to assist with combating Spam and Spam related emails.

This add-in is now installed for all users running Outlook 2013 and above.

You will notice two additional options when right-clicking on an email within Outlook, detailed within this article on our website: 

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